si6xs Frequently
Asked Questions

si6xs requires KYC (Know Your Customer) verification before processing any withdrawal. Accepted documents include a valid Bangladesh National Identity Card (NID), a current passport, or a driving licence. You will also need to submit a selfie holding the document next to your face. Documents must be clear, unedited photographs showing all four corners. Verification is typically completed within one to three business hours. Players in Dhaka and other major cities tend to have faster processing due to network speed when uploading files.

The most common reasons a si6xs login fails are an incorrect password, an unverified mobile number, or an account that has been temporarily suspended. First, double-check that Caps Lock is off and your username is entered correctly. If you have forgotten your password, use the "Forgot Password" link on the login page to reset it via your registered mobile number. If your account has been suspended due to suspicious activity or a failed KYC check, contact our support team at support at si6xs.io with your username and they will investigate promptly.

No — si6xs strictly allows one account per person, per household, and per device. Creating duplicate accounts to claim multiple welcome bonuses or circumvent a suspension is a violation of our Terms & Conditions and will result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in your name without your knowledge, please contact support at si6xs.io immediately so we can investigate and secure your identity.

You can request permanent account closure at any time by emailing support at si6xs.io from the email address registered to your account. Before closure, any remaining balance will be processed as a withdrawal to your verified payment method. Please allow up to five business days for the full closure process to complete. If your reason for closing is gambling-related concern rather than a simple preference, we strongly recommend exploring self-exclusion on our Responsible Gaming page first — it achieves the same outcome with added safeguards.

The minimum deposit on si6xs is ৳200 for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no upper limit set by si6xs on deposit amounts, though individual mobile banking services may impose their own daily transaction caps — for example, bKash personal accounts have a standard daily send limit that applies. If you need to deposit a large amount and are hitting a mobile wallet limit, bank transfer via Dutch-Bangla Bank, BRAC Bank, or Islami Bank is available with higher transaction thresholds.

The minimum withdrawal amount on si6xs is ৳500. Withdrawals below this threshold cannot be processed. For mobile wallet withdrawals via bKash or Nagad, most requests are completed within 15 minutes to two hours after approval. Bank transfer withdrawals to accounts at Sonali Bank, IBBL, City Bank, or BRAC Bank typically take one to two business days. All withdrawals require completed KYC verification before the first payout is released — this is a one-time requirement.

si6xs does not charge its own processing fee on deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their standard transaction charges as defined in their own fee schedules. These are charged by the payment provider, not by si6xs. For bank transfers, your bank may also apply a transfer fee on their end. We recommend checking your payment provider's current fee schedule before initiating large transactions so there are no surprises on the receiving amount.

Yes — si6xs supports deposits and withdrawals via Nagad, Rocket (Dutch-Bangla Bank Mobile Banking), bKash, and Upay. All four mobile financial services are fully integrated into the si6xs cashier. Nagad deposits are typically credited within one to three minutes. Rocket transfers follow a similar timeline. The payment method used for deposit does not have to match the one used for withdrawal, though using the same method is recommended to simplify the verification process.

A si6xs withdrawal may be delayed for one of several reasons: pending KYC verification, an active bonus with incomplete wagering requirements, a security review triggered by unusual account activity, or a temporary technical issue with the payment provider. The most common cause for first-time withdrawals is incomplete KYC — make sure your National ID and selfie have been submitted and approved. If your withdrawal has been pending for more than four hours and none of the above applies, contact support at si6xs.io with your withdrawal reference number.

Yes — si6xs covers major international cricket tournaments including the IPL, ICC T20 World Cup, ODI World Cup, and bilateral series featuring the Bangladesh Tigers. Markets are available for pre-match outright betting (tournament winner, group stage qualification) as well as match-by-match betting and in-play wagering during live coverage. Bangladesh players can bet in BDT and all payouts are settled directly to their si6xs account balance, ready for withdrawal via bKash or Nagad immediately after settlement.

All slot games on si6xs are provided by certified game studios — including Pragmatic Play, NetEnt, Microgaming, and Spribe — whose Random Number Generators (RNGs) are independently tested and certified for fair play. si6xs does not modify game logic or RTP values from those set by the original developer. Each game's RTP (Return to Player) percentage is displayed in the game information panel before you start playing. Games with RTP above 96% are clearly labelled. si6xs does not operate its own proprietary RNG — all outcomes are determined by the provider's certified systems.

Yes — the si6xs platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply open your preferred browser (Chrome, Firefox, or Safari) and navigate to the si6xs website. The site automatically adjusts its layout for smaller screens. All major game categories — cricket betting, slots, live casino, and fish games — are available on mobile. For the best experience, we recommend a stable Wi-Fi or 4G connection, particularly for live casino games with real-time video streaming.

si6xs offers a comprehensive live casino lobby powered by providers including Evolution Gaming and Ezugi. Available live games include Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, Live Andar Bahar, Live Dragon Tiger, and game-show style titles such as Crazy Time and Lightning Roulette. Tables operate 24 hours a day and are hosted by professional dealers. Minimum bet amounts vary by table — standard Baccarat tables start at ৳100 per hand, while VIP tables have higher minimums and are available on request.

si6xs welcome bonus funds carry a 20x wagering requirement applied to the bonus amount. For example, if you receive a ৳5,000 bonus, you must wager a total of ৳100,000 across eligible games before the bonus converts to withdrawable cash. Cricket betting contributes 100% toward wagering. Slot games contribute 100%. Live casino games contribute 20%. Wagering progress is tracked in real time in your account bonus dashboard. The wagering period is 30 days from the date the bonus is credited.

Yes — si6xs runs periodic free spins promotions on selected slot titles from providers like Pragmatic Play and NetEnt. Free spins are typically awarded as part of weekly reload promotions, special seasonal events (such as Eid offers or Pohela Boishakh specials), or as loyalty rewards for active players. Free spin winnings are credited as bonus funds and are subject to a 10x wagering requirement before withdrawal. The specific slot game, spin value, and expiry date are clearly stated in each promotion's terms when the offer is active.

si6xs operates a tiered loyalty programme where players accumulate points with every real-money bet placed across all game categories. Points can be redeemed for bonus funds, free spins, or cashback credits. Higher loyalty tiers — Silver, Gold, and Platinum — unlock benefits including faster withdrawal processing, dedicated account managers, higher deposit limits, and exclusive seasonal promotions. Tier progression is based on total wagering volume over a rolling 30-day period. Your current tier and points balance are visible in the My Account section after login.

Bonus funds on si6xs cannot be withdrawn directly — they must first meet the applicable wagering requirement before they convert to real, withdrawable cash. Your account balance is split into real money balance and bonus balance, and withdrawals are always drawn from the real money side first. Once the wagering requirement is fully met, the bonus funds automatically convert and become part of your withdrawable real money balance. You can track your wagering progress at any time in the Bonuses section of your account dashboard.

The minimum age to register and play on si6xs is 21 years old. This applies to all game categories including cricket betting, slots, live casino, and fish games. Age is verified at registration via self-declaration and is confirmed through mandatory KYC document submission before any withdrawal is processed. Any account found to belong to a person under 21 is permanently closed without notice and any deposited funds are handled in accordance with our Terms & Conditions. si6xs takes underage gambling seriously and encourages parents to use device-level content filters.

Self-exclusion on si6xs is available immediately by contacting our support team at support at si6xs.io. State your username and your preferred exclusion period — options range from 6 months up to 5 years, or permanent exclusion. Once activated, your account is locked and you will not be able to register a new account during the exclusion period. Self-exclusion cannot be reversed before the chosen period ends. For shorter breaks, cooling-off periods of 24 hours, 72 hours, one week, or one month are available directly in your account settings without needing to contact support.

Yes — si6xs allows every player to set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of their account settings. Setting a lower limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active — this intentional delay prevents impulsive changes during a session. You can also set session time limits and loss limits from the same settings panel. These tools are free to use and are available to all registered players at any time, no support request needed.